Privacy policy
PRIVACY POLICY
ZUI by Osen
Operated by ZUI BY OSEN LLC
Effective Date: October 12, 2026
Last Updated: October 12, 2026
INTRODUCTION
This Privacy Policy explains how ZUI BY OSEN LLC, operating under the brand name ZUI by Osen (“ZUI by Osen,” “we,” “our,” or “us”), collects, uses, discloses, and retains personal information when you visit https://www.zuibyosen.com (the “Site”), make a reservation, purchase a gift card, contact us, or otherwise interact with our services.
We are committed to handling personal information responsibly and in accordance with applicable privacy laws. The rights and obligations described in this Policy apply as required by the laws governing our business and our processing of personal information.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our Site and services.
Information You Provide
Depending on the services you use, we may collect:
- Identifiers: Your name, email address, and telephone number.
- Reservation Information: Reservation dates, times, party size, and other details necessary to manage reservations.
- Commercial Information: Gift card purchases, transaction records, and information about services you purchase.
- Payment Information: Billing details and transaction information. Payment card information may be collected and processed directly by our payment service providers.
- Customer Communications: Information contained in inquiries, feedback, and correspondence.
- Preferences: Dining preferences and other information you voluntarily provide in connection with our services.
Information Collected Automatically
When you visit the Site, certain information may be collected automatically through the Site and technologies used by our service providers, including:
- Internet Protocol (IP) address;
- Browser type and version;
- Device type and operating system;
- Pages viewed and referring website addresses;
- Date, time, and duration of visits;
- Interactions with the Site;
- Approximate geographic location derived from technical information; and
- Cookie identifiers and similar online identifiers.
The information collected depends on the technologies enabled and your interactions with the Site.
Sources of Personal Information
We may collect personal information directly from you, automatically through your browser or device, and from service providers or advertising providers that support our operations, where applicable.
HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
- To manage and process reservations;
- To process gift card purchases and related transactions;
- To respond to inquiries and provide customer support;
- To communicate with you about reservations, purchases, and services;
- To operate, maintain, secure, and improve the Site;
- To understand website traffic and visitor interactions;
- To promote ZUI by Osen and measure marketing campaign performance;
- To send promotional communications where permitted by law and, when required, with your consent;
- To detect fraud, prevent unauthorized activity, and protect our business;
- To comply with applicable legal obligations; and
- To establish, exercise, or defend legal claims where necessary.
We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.
COOKIES AND SIMILAR TECHNOLOGIES
The Site may use cookies, pixels, tags, and similar technologies, depending on the tools and settings enabled.
These technologies may be used to operate the Site, maintain security and performance, remember preferences, analyze website traffic, measure advertising effectiveness, and support advertising activities where applicable.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may manage available cookie preferences through our cookie consent tools, where provided, and through your browser settings. Disabling certain cookies may affect website functionality. Browser settings may not disable all forms of tracking or advertising.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to support our operations, including:
- Squarespace for website hosting and functionality;
- Advertising and marketing service providers;
- Payment processors;
- Reservation management platforms;
- Analytics providers, where enabled; and
- Email and customer communication providers, where used.
These providers may process personal information on our behalf or independently, depending on their role and relationship with us.
Where required by law, we will use appropriate contractual protections and restrict service providers' processing of personal information to permitted purposes.
Third-party services may collect information directly from you or through technologies on the Site. Their handling of personal information may also be governed by their own privacy policies.
HOW WE DISCLOSE PERSONAL INFORMATION
Depending on how you interact with us, we may disclose personal information to service providers and other recipients as necessary for the purposes described in this Policy. These recipients may include website hosting and technology providers, payment processors, reservation management providers, analytics providers, advertising and marketing providers, customer communication providers, professional advisers, auditors, insurers, government authorities where legally permitted or required, and parties involved in a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable law.
The categories of information disclosed and the purposes of disclosure depend on the services used and the nature of the transaction or interaction.
We do not sell personal information for monetary consideration. However, certain disclosures to advertising partners may constitute “sharing” under applicable California privacy law, depending on the technologies used and the circumstances of the disclosure.
Where required by applicable law, we will provide applicable privacy choices and honor valid opt-out requests.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.
Retention periods depend on the type of information, the purpose for which it was collected, applicable legal obligations, and the need to maintain business records or resolve disputes.
When personal information is no longer reasonably necessary, we will delete it, deidentify it, or otherwise dispose of it in accordance with applicable law and our retention practices.
PRIVACY RIGHTS
Depending on your place of residence and the privacy laws applicable to our business, you may have certain rights regarding your personal information.
Where applicable, these rights may include:
- Right to Know and Access: Request information about the personal information we collect, use, and disclose.
- Right to Delete: Request deletion of personal information, subject to applicable exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt Out: Opt out of the sale or sharing of personal information, where applicable.
- Right to Limit Certain Uses: Limit certain uses and disclosures of sensitive personal information, where applicable.
- Right to Non-Discrimination: Not be discriminated against for exercising applicable privacy rights.
- Right to Appeal: Appeal a denial of a privacy rights request where an appeal right applies.
To submit a privacy-related request, please contact us using the information provided in the “Contact Us” section below.
Where permitted or required by law, we may need to verify your identity or confirm an authorized agent's authority before processing certain requests.
Where required by applicable law, we will provide the necessary methods for submitting privacy requests and exercising applicable opt-out rights. We will respond to requests within the time periods required by applicable law.
CHILDREN'S PRIVACY
The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
If we become aware that we have collected personal information from a child under 13 without legally required consent, we will take appropriate steps to delete that information.
DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
THIRD-PARTY WEBSITES AND SERVICES
The Site may contain links to third-party websites or services, including reservation platforms and payment services.
We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information directly to them.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent.
CONTACT US
If you have questions about this Privacy Policy or wish to submit a privacy-related inquiry, please contact us.
ZUI by Osen
Operated by ZUI BY OSEN LLC
Email: marketing@theosengroup.com
Mailing Address:
2903 W Sunset Blvd
Los Angeles, CA 90026